Sparks Group Client Blog

Tips to Reduce Call Center Turnover Rates

April 5, 2022

Call (or contact) centers are notorious for high attrition, experiencing average annual turnover between 30% and 45%. This can make it difficult for technical support teams to provide efficient and...
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Top Recruiting Trends Driving Talent Acquisition in 2022

February 7, 2022

After a dynamic hiring environment in 2021, recruiters have taken what they’ve learned and refocused their strategies for 2022 to attract qualified candidates. To stay competitive in the coming...
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The Great Resignation: Navigating the Competitive Hiring Landscape

December 15, 2021

The Great Resignation is accelerating hiring timelines and prompting a significant number of workers to re-evaluate their careers and quit their jobs. Plus, the shift to remote work is enabling...
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How to Avoid Unconscious Bias in Recruiting Top Candidates

November 17, 2021

Unconscious bias can seep into almost every stage of the hiring process, potentially discouraging some skilled candidates from applying to open positions and increasing overall employee turnover.
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What’s Causing the Great Resignation, and How Can Companies Respond?

November 10, 2021

A record 4.4 million U.S. workers quit their jobs in September, an increase from 4.3 million in August, continuing the ongoing employment trend known as “Great Resignation.”1 There are an estimated...
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Strategies to Promote Diversity, Equity, and Inclusion in the Workplace and Hiring

July 28, 2021

While companies continue making progress in fostering a more equitable hiring process and inclusive workplace, there is still much more work that organizations across every industry can do. With many...
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