Sparks Group Client Blog

Best Employee Retention Strategies to Combat the Great Resignation

April 19, 2022

The “Great Resignation” trend is leading droves of workers to leave their jobs and seek other career opportunities … but what can companies do to better retain their skilled workers and prevent the...
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Tips to Reduce Call Center Turnover Rates

April 5, 2022

  Call (or contact) centers are notorious for high attrition, experiencing average annual turnover between 30% and 45%. This can make it difficult for technical support teams to provide efficient and...
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