April 19, 2022
The “Great Resignation” trend is leading droves of workers to leave their jobs and seek other career opportunities … but what can companies do to better retain their skilled workers and prevent the...
April 5, 2022
Call (or contact) centers are notorious for high attrition, experiencing average annual turnover between 30% and 45%. This can make it difficult for technical support teams to provide efficient and...
February 7, 2022
After a dynamic hiring environment in 2021, recruiters have taken what they’ve learned and refocused their strategies for 2022 to attract qualified candidates. To stay competitive in the coming...
July 6, 2021
As the U.S. emerges from the pandemic, restrictions are being lifted and consumer demand for goods and services is skyrocketing. To keep up with this demand, employers are scrambling to fill their...
June 2, 2021
On July 14, 2021 we hosted our "How Everyone has a Part to Play in Diversity & Inclusion” webinar, which featured a conversation about how businesses can push for workplace diversity and nurture a...
January 26, 2021
Since the COVID-19 pandemic began, recruiters and human resources managers have had to evaluate how they can best vet and interview job candidates and onboard new hires while remote. While no one...
