What Do Staffing Clients Value Most? 2020 Client Satisfaction Survey Results

What do staffing clients value most? 2020 client satisfaction survey results | Sparks Group

In October 2019, Sparks Group partnered with research satisfaction research firm, ClearlyRated (formerly Inavero), to help us gauge our clients' overall satisfaction with our services. The results of the survey will be used by ClearlyRated in the naming of its Best of Staffing Awards list in February 2020. Sparks Group has achieved Diamond Award status for client service and has been privileged to receive this award every year since 2012. Sparks Group is hopeful to be honored again in 2020.

Sparks Group received 177 responses from its clients with nearly 80% rating us a 9 or 10 out of 10! For comparison, according to ClearlyRated, top brands like Nordstrom and Ritz Carlton experience nearly identical satisfaction scores. Based on the comments Sparks Group received, these were the top items staffing clients valued in a staffing and recruiting partner:

  • Excellent client service and overall responsiveness from recruiting, sales, and account management staff
  • Quality, professionalism and overall fit of candidates and contract employees
  • Rapid time-to fill with top candidates, especially in hard-to-fill positions

Client Testimonials

Over one-third of respondents included a testimonial for how Sparks Group provided world-class service to them. These were eight of our favorites:

  1. "We have been working with our account manager for most of my 7 years at [my company] and she has been unfailingly helpful, pleasant, and efficient every time we have hired a contractor. [She] is truly an asset to your company!" - Program Manager at a Management Consulting Firm
  2. "They are great to work with and very responsive. They take the time to understand our needs and deliver high quality candidates." - Human Resources Director at an Information Technology/Engineering Firm
    Human Resources Director at an Information Technology/Engineering Firm
  3. "From the beginning, I have been very pleased with the response to our needs, the resumes and portfolios that were submitted to us for our review, and to top it off, my experience working with the candidate that has been staffed with us has been an absolute pleasure to work with, easy going, up to date and knowledgeable of the field, and awesome. I couldn't have asked for a better person to have here working with our team." - Associate Art Director at a Non Profit Organization
  4. "We've had multiple placements that have worked out amazingly well and the team is always very fast to respond to our ever changing staffing needs." - Sr. Talent Acquisition Manager at a Retailer 
    2020 Client Satisfaction Survey Quote_1
  5. "Working with [our account manager] has been nothing short of perfect. She has been consistently great at communication, setting expectations and following up." - Sr. Program Manager at a Government Contractor
  6. "Strong and responsive support is provided at every point in [Sparks Group's] search process. Candidates are well vetted to our culture and work environment." - Manager at an Aerospace/Defense Firm
    2020 Client Satisfaction Survey Quote_3
  7. "The Sparks Group team is the best. They are responsive, accommodating, thoughtful, personable and the ultimate professionals. Additionally, their candidates are well sourced and prepared. [Sparks Group] knows our business and truly understands the complexities and does an excellent job of matching candidates. They are always my top choice." - Manager at a Financial Services Firm
  8. "I have dealt with many temp agencies in the 15 years that I have been with [my company]. None of the other agencies come close to the quality of the candidates [Sparks Group] sends through, or the positive working relationships we have with our local office. Sparks Group is the absolute best in any category you could name for a recruiting firm." - Manager at a Publishing Company

About Sparks Group

Sparks Group is a full-service staffing and recruiting firm that understands the core values of your business to personalize our hiring approach. We specialize in placing exceptional talent in full-time, temporary, or contract positions in diverse industries and companies to streamline your hiring process and help your business grow.

Request a consultation with a staffing and recruiting expert to learn how Sparks Group can help you attract and hire top talent in a competitive candidate market.

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Written by Shawn Connelly

Shawn Connelly

Shawn joined Sparks Group in 2006 and serves as the resident marketing manager, web administrator, proposal writer, Excel guru, blogger, social media coordinator, and fantasy football commissioner.

View all posts by: Shawn Connelly

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