SPARKS, a leading provider of staffing and recruiting solutions throughout the Washington, DC Metropolitan Area has been named to Inavero’s 2012 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Less than 1% of North American staffing firms have been named to the 2012 Best of Staffing Client List.
“We are thrilled to be recognized as a Best of Staffing recipient,” said SPARKS Chief Executive Officer Steve Sparks. “In this highly competitive market, ranking among the top 1% of all staffing companies is a true honor and a reflection of our entire team’s commitment to providing exceptional service to both our clients and job seekers.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. SPARKS received satisfaction ratings of 9 or 10 out of 10 from 86% percent of their clients, significantly higher than the industry’s average of 50 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score that was nearly double the national staffing industry benchmark for client satisfaction.
“The staffing industry continues to play a key role in helping to revitalize the economy,” said Eric Gregg, Inavero’s Founder and CEO. “Staffing firms give growth-minded organizations a more flexible alternative to recruiting their own employees, letting both the employee and employer determine if the fit is right for a more permanent position. Both sides receive tremendous value in a flexible, yet meaningful working relationship, and as they engage with staffing firms to help achieve those goals, the service experience they have is very important to their success. The Best of Staffing lists are a resource for businesses and talent who are trying to find staffing firms that provide exceptional service.” Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com.
Headquartered in Rockville, MD with a client support network throughout the Mid-Atlantic corridor, SPARKS is a leading staffing and recruiting firm that connects professional talent to the area’s leading organizations for temporary/contract, contract-to-hire and direct-hire opportunities. Additionally SPARKS offers a number of customizable workforce solutions for large users of staffing. Core areas of staffing expertise include: Offices and Administrative Services, Accounting and Finance, Information Technology, Mortgage and Banking and Customer Service/Call Center.
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of staffing and recruiting firms in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 500,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld