Fewer than two percent of all staffing agencies in the U.S. and Canada earn the Best of Staffing designation for Client and Talent Satisfaction. Fewer than 1% earn Best of Staffing for Employee Satisfaction.
Rockville, Maryland - February 7, 2023 – Sparks Group, a leading staffing agency, announced today that they have won the Best of Staffing Client, Employee, and Talent Awards for providing an exceptional experience for their clients, candidates, and employees. Presented in partnership with presenting sponsor Indeed and gold sponsor Talent.com, ClearlyRated's Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients, candidates, and employees. On average, clients of winning agencies are more than 70% more likely to be completely satisfied and candidates who have been placed by winning agencies are 80% more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. On average, employees of winning agencies are more than 2 times less likely to be dissatisfied with their staffing firm compared to those working with non-winning agencies.
- Sparks Group received satisfaction scores of 9 or 10 out of 10 from 86.7% of their clients, significantly higher than the industry’s average of 46%.
- Sparks Group received a Net Promoter® Score of 84.1% from their clients, significantly higher than the industry's average of 31% in 2022.
- Sparks Group received ratings from 22.6% of their clients, giving a comprehensive view into the high quality service this firm provides across the company.
- Sparks Group received satisfaction scores of 9 or 10 out of 10 from 76.6% of their placed job candidates, significantly higher than the industry’s average of 46%.
- Sparks Group received a Net Promoter® Score of 65.1% from their candidates, more than X times the industry’s average of 19% in 2022.
- Sparks Group received ratings from 26% of their candidates, giving a comprehensive view into the high quality service this firm provides across the company.
- Sparks Group received satisfaction scores of 9 or 10 out of 10 from 73.8% of their internal employees.
- Sparks Group received a Net Promoter® Score of 73.8%, which exceeds the 50% global NPS standard for an "excellent" employee experience rating.
- Sparks Group received ratings from 58.3% of their internal employees, giving a comprehensive view into the high quality experience this firm provides across the company.
"Being named to the Best of Staffing Client, Talent, and Employee lists is a mark of our corporate culture and commitment to providing a best-in-class experience for our recruitment, sales, account management, and corporate teams. I would like to thank ClearlyRated, our leaders, and our entire staff for helping us achieve this honor.” said CEO/Owner Steve Sparks.
“I am pleased to introduce the 2023 Best of Staffing winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders - it’s truly an honor to recognize and celebrate their achievements.”
About Sparks Group
Headquartered in Rockville, MD Sparks Group is an award-winning provider of staffing and recruiting services to businesses throughout DC, MD, VA, NC, FL, TX, and beyond. For over a half century, Sparks Group has expertly sourced exceptional talent to help clients build world-class teams and candidates advance their careers.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
Based on employee feedback, Sparks Group achieved elite scores in several areas of employee satisfaction such as a sense of community and belonging, opportunities for advancement, fostering an inclusive workplace, optimism for the direction of the company, and pride in working for the company. During the survey, employees also had the option of providing responses to open-ended questions. Here are a few of the responses that we received:
- “Company is ethical and committed to doing the right thing with outstanding example set by Leadership.”
- “Overall, Sparks Group is a good place to work. They care about their employees, are ethical, and produce high quality work.”
- “It is a reputable and ethical company filled with driven and caring employees who want to make clients and candidates lives better!”
- “Sparks Group cares about its employees and has a great culture focused on developing staff members and making it fun.”
- “I really enjoy working with Sparks, it is a great place to work.”
- “Sparks has great training and expectations set for their staff. They are consistent, responsive and professional.”
- “I have worked for Sparks for 22 years and love this company! I feel valued as an employee and enjoy working with such a diverse and talented group of people. My supervisor treats me with respect and supports me so that I can do my job to the best of my ability.”
- “Sparks Group is a fantastic employer. Everyone at Sparks Group goes out of their way to make you feel comfortable and welcomed.”
- “There are great people that work here that are passionate about what they do. I have stayed working here because of the people on my team.
- “Sparks Group has given me an opportunity that I had always wanted - and the upper management has been great to work with!”
Charlie Sparks, Digital Marketing Specialist
Office: (301) 279-2300